Privacy Policy

Protecting your privacy is important to Smartpac. We keep your personal information confidential. Helping you to understand the Smartpac Customer Privacy Policy ensures that we can provide you with a better service.

Why do we collect personal information?

Smartpac collects and uses your personal information for better customer service and to provide you with convenient access to our products and services. In addition, we use your personal information to keep you up-to-date with information you are most likely to want to hear about. This may occasionally include information from other technology companies that can add value to your Smartpac relationship. Your personal information may also be used for market research, so that we can gauge your satisfaction with our service and drive continuous improvement.

How do we collect personal information?

In order to access certain information and pricing applicable to you, we request registration information; this information may then be used to process credit card payments or open a trading account in addition to providing you with relevant product and service information.

When do we disclose personal information?

Because Smartpac is a global company, your personal information may be shared with other Smartpac business units around the world. They will protect your personal information in accordance with the Smartpac Customer Privacy Policy. Smartpac works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Smartpac's own policies.

At times we may be required by law to disclose your personal information.

How do we protect your personal information?

Smartpac safeguards the security of the data you send us with physical, electronic, and managerial procedures.

Smartpac uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This protects the confidentiality of your personal and/or credit card information while it is transmitted over the Internet.

Access to your personal information

You always have access to the information we have about you. If you would like to review other personal information that HardwareServices may have about you, please email

Collecting other types of information

When you browse Smartpac’s website, you are able to do so anonymously. We do not collect personal information when you browse. Your browser, however, does automatically tell us the type of computer and operating system you are using.

In various emails to you, we might use a 'landing page'. When you click on a URL in the email, you pass through a landing page before arriving at your destination. We then track this to help us determine your interest in a particular area and measure the effectiveness of our customer communications. uses cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Smartpac's most innovative and useful features and we recommend that you leave them turned on.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Our commitment to privacy

We respect your personal information and it is confidential, we communicate these privacy guidelines to every Smartpac employee.

Smartpac's website contains links to other sites. Smartpac does not share your personal information with these websites and is not responsible for their privacy practices.

The Smartpac Customer Privacy Policy is subject to change at any time.