About Smartpac

Smartpac sits within Hardware.com's portfolio of services as a provider of third-party support and repair. Providing a fast, cost-effective and environmentally-friendly alternative to replacement, Smartpac can help you extend the life of your legacy equipment.

Boasting state-of-the-art repair centres in the UK and the US, Smartpac has access to some of the most highly qualified engineers in the industry. With over 20 years’ experience, we know how to handle even the most complex and specialist legacy kit.

Supported by a strong global logistics operation, Smartpac is able to collect and deliver equipment and spares globally.

Why Smartpac?

  • ISO security and quality certified

  • No charge for items beyond repair

  • Global access to spares

  • State-of-the-art repair centres in the UK and US

  • Simple and intuitive management portal

  • Device programming and protocol simulators

  • Full BGA facilities with focused IR BGA/SMT rework equipment

  • Manufacturer-grade testing with Declaration of Compliance and full test logs

  • Expertise across WAN, LAN, wireless, load balancers, security, storage and VOIP

  • Unique 30-point one-year warranty

  • One renewal date across all covered assets

  • SLAs from 4 hours to next day for support and 48 hours to 5 days for repair

  • One contract across all locations, SLAs and vendors

Support

Smartpac Support provides a single source of third-party multi-vendor network support and maintenance. Providing support for new, EOL, EOS, or refurbished equipment, Smartpac provides a cost-effective and flexible alternative to OEM support whilst still guaranteeing speed of service. With just one number to call to reach skilled, knowledgeable and accredited technicians 24 hours per day, every day, we ensure any problems with your network are resolved quickly and efficiently.

Repair

Delivering savings of up to 80%, Smartpac Repair offers board-level multi-vendor repairs, across all faulty, out-of-warranty equipment and CPE. SLAs range from 48 hours to 5 days and all repair equipment comes complete with a 12-month warranty. We can carry out repairs on routers, switches, firewalls, chassis, modules and power supplies as well as a number of other speciality areas. We can also complete memory and software upgrades as required so please get in touch to discuss your requirements.

Smartpac is ISO 9001:2015 and ISO 27001:2013 certified by ISOQAR.


Manufacturers

We support the following manufacturers:

We carry out repairs on equipment from the following manufacturers:

This is not an exhaustive list. Please get in touch to enquire about equipment from any additional manufacturers.

Portal

Smartpac resellers and customers will be given access to the Hardware Group Services Portal. This simple tool gives customers the ability to manage contracts, log support calls, view contract payment schedules, track repairs and request repair and support renewal quotes online.

Sample cover options

SMARTPAC PRODUCT RESPONSE PERIOD RESPONSE ENGINEER ON SITE HARDWARE REPLACED
SPX-85-N-AHR* Business Hours only Next business day No Yes
SPX-85-4-AHR* Business Hours only 4 hours No Yes
SPX-247-4-AHR 24 hours, every day 4 hours No Yes
SPX-85-N-EOS* Business Hours only Next business day Yes Yes
SPX-85-4-EOS Business Hours only 4 hours Yes Yes
SPX-247-4-EOS 24 hours, every day 4 hours Yes Yes

*For business-hours-only (8x5) contracts, any same day SLAs will apply for fault reports received before 4.30pm local reference time. A 24-hour helpdesk will be available for fault reporting out of these hours but no action will be taken until 9am the following day, local reference time.

Quote

Our 'no fix, no fee' independent network repair services allow you to extend the life of your faulty, out-of-warranty network equipment, a fast and affordable alternative to replacement.


Complete the form below and we will come back to you with a repair quote.

First Name*

Last Name*

Company Name*

Business Phone*

Your Email*

Subject*

Repair Quote (please state product code, fault description and quantity)*

Contact

Smartpac operating coverage worldwide.

Smartpac Operating Countries

Telephone

+44 1285 771 700

Email us

info@smartpac.com